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Cancellation Terms

This Revocation instruction is part of our Terms of Condition and can be found in §7:

In the event that you are a consumer within the meaning of § 13 BGB (German Civil Code), i.e. you make the purchase for purposes which can not be attributed predominantly to your commercial or independent professional activity, you have a right of withdrawal in accordance with the following provisions, which differ for:

  • Non-personalized and
  • Personalized products.

We would like to inform you in advance that in the case of a return of goods, you can use the return label, which can be requested via our customer service (hello@mersor.com). Please help us to avoid unnecessary costs and do not return the goods without a return label. 

Please send our goods back to:

Sorg Lederwaren GmbH
Schönholzer Str.9
10115 Berlin
GERMANY

Please avoid damage and contamination. If possible, please return the goods to us in original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer own the original packaging, please provide adequate packaging to ensure adequate protection against transport damage in order to avoid damage claims due to defective packaging. Please write to us at hello@mersor.com a short email to announce the return. This allows us to assign the products as quickly as possible.

Please note that the above-mentioned modalities are not a prerequisite for the effective exercise of the right of revocation.


(1) NON-PERSONALIZED PRODUCTS:

Withdrawal

You have the right to revoke this agreement within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the goods. In order to exercise your right of revocation, you must contact Sorg Lederwaren GmbH.

Name / Company:

Address:

E-mail:

by means of a clear statement (e.g. a letter or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required. In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the standard delivery offered by us) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment as you have used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged for these repayment fees.

We may refuse repayment until we have returned the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected if you send the goods before the end of the period of 14 days.

They bear the immediate cost of returning the goods. They shall only be liable for any loss in value of the goods if this loss of value is attributable to the handling of the goods which is not necessary to check the quality, characteristics and functioning of the goods.


(2) PERSONALIZED PRODUCTS:

Withdrawal

The right of revocation does not exist in the case of the delivery of goods which are not prefabricated and which are subject to an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer (e.g. leather goods with their individual characteristics) according to § 312g (2) BGB. The reason for this is that we can no longer resell the personalized products. They are specially made for you by hand. We ask for your understanding.

If personalized goods were damaged or defective, the revocation right of the non-personalized products takes effect. 

Model withdrawal form

If you want to revoke the contract, please fill out this form and return it.

Surname:
Address:
E-mail:

I / we (*) hereby revoke the contract for the purchase of the following goods (*) concluded by me / us (*):

(*) Name of the consumer(s):
Address of the consumer(s):

Signature of the consumer(s) (only in the case of a notice on paper) Date

(*) Delete as appropriate.

End of revocation

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